Mary Chiles Hospital Privacy Policy
Effective Date: April 23, 2025
Mary Chiles Hospital (“we,” “us,” or “our”) is committed to protecting the privacy and security of your personal information. This Privacy Policy explains how we collect, use, disclose, and protect your personal data in compliance with Republic Act No. 10173, also known as the “Data Privacy Act of 2012” (the “Act”) and its implementing rules and regulations. This policy applies to all patients, visitors, and users of our website and services, including but not limited to information collected through our website, patient results forms, and other interactions with Mary Chiles Hospital.
- Information We Collect
We collect various types of personal information to provide you with the best possible healthcare services. This information may include:
Personal Identifiers: Your full name, date of birth, address, contact information (phone number, email address), gender, civil status, and nationality.
Health Information:*Medical history, diagnoses, treatment plans, laboratory results, imaging reports, medication information, and any other health-related information necessary for your care.
Sensitive Personal Information: This includes information about your race, ethnic origin, religious beliefs, political opinions, genetic information, and any other information that is classified as sensitive under the Data Privacy Act of 2012. We will only collect and process sensitive personal information with your explicit consent, unless otherwise permitted by law.
Financial Information: Insurance details, payment information (e.g., credit card details), and billing records.
Website Usage Data: When you visit our website, we may collect information such as your IP address, browser type, operating system, referring URLs, pages viewed, and the date and time of your visit. This information is collected through cookies and other tracking technologies.
2. How We Collect Information
We collect your personal information through the following methods:
Directly from You: When you register as a patient, fill out forms (including results forms), consult with our healthcare professionals, or interact with us in person, over the phone, or online.
From Third Parties: We may receive information from other healthcare providers, insurance companies, or other authorized third parties, with your consent or as permitted by law.
Through Our Website: We collect information automatically through cookies and other tracking technologies when you visit our website.
3. How We Use Your Information
We use your personal information for the following purposes:
Providing Healthcare Services: To diagnose, treat, and care for you, including scheduling appointments, performing medical procedures, administering medications, and providing follow-up care.
Medical Records and Documentation: To create and maintain your medical records, which are essential for continuity of care.
Billing , Philhealth, HMO and Insurance: To process payments, submit claims to Philhealth, your HMO, and/or your insurance provider, and manage your account.
Communication: To communicate with you regarding appointments, test results, treatment plans, and other important health-related information.
Improving Our Services: To analyze data to improve the quality of our services, develop new treatments, and enhance patient care.
Legal and Regulatory Compliance: To comply with applicable laws, regulations, and legal processes, including reporting requirements.
Website Functionality: To provide and improve your experience on our website.
4. Disclosure of Your Information
We may disclose your personal information to the following parties:
Healthcare Professionals: Physicians, nurses, specialists, and other healthcare providers involved in your care.
Philhealth, HMOs and Insurance Companies: To process claims and obtain payment for services rendered.
Third-Party Service Providers: Companies that provide services on our behalf, such as billing, data storage, and IT support. We will ensure that these providers are contractually obligated to protect your information.
Department of Health and Legal Authorities: When required by law, such as in response to a court order or subpoena.
Family Members and Authorized Representatives: With your consent or as permitted by law, we may share information with your family members or authorized representatives.
5. Data Security
We take reasonable and appropriate measures to protect your personal information from unauthorized access, use, disclosure, alteration, or destruction. These measures include:
Physical Security: Secure facilities and access controls.
Technical Security: Encryption, firewalls, access controls, and other security measures to protect data stored electronically.
Administrative Security: Policies and procedures to ensure the proper handling of personal information, including training for our staff.
Regular Audits: Internal and external audits to ensure compliance with data privacy regulations and security protocols.
6. Retention of Your Information
We will retain your personal information for as long as necessary to fulfill the purposes for which it was collected, including providing healthcare services, complying with legal and regulatory requirements, and maintaining your medical records. We will securely dispose of your information when it is no longer needed.
7. Your Rights
Under the Data Privacy Act of 2012, you have the following rights:
Right to be Informed: You have the right to be informed about the collection, use, and disclosure of your personal information.
Right to Access: You have the right to request access to your personal information that we hold.
Right to Rectification: You have the right to correct any inaccurate or incomplete personal information.
Right to Erasure or Blocking: You have the right to request the deletion or blocking of your personal information under certain circumstances.
Right to Object: You have the right to object to the processing of your personal information for certain purposes.
Right to Data Portability: You have the right to obtain a copy of your personal information in a structured, commonly used, and machine-readable format.
Right to Damages: You have the right to claim compensation for any damages suffered due to a violation of the Data Privacy Act of 2012.
To exercise any of these rights, please contact our Data Protection Officer (DPO) using the contact information provided below.
8. Cookies and Tracking Technologies
Our website uses cookies and other tracking technologies to collect information about your browsing behavior. You can control the use of cookies through your browser settings. Please note that disabling cookies may affect your ability to use certain features of our website.
9. Changes to this Privacy Policy
We may update this Privacy Policy from time to time. We will post any changes on our website and update the “Effective Date” at the top of the policy. We encourage you to review this Privacy Policy periodically to stay informed about how we are protecting your personal information.
10. Contact Us
If you have any questions or concerns about this Privacy Policy or our data privacy practices, please contact our Data Protection Officer (DPO):
Atty. Mary Joyce Selim
Mary Chiles Hospital
667 Dalupan St.
Sampaloc, Manila
+63287355341
11. Consent
By using our website, services, or submitting results forms, you consent to the collection, use, and disclosure of your personal information as described in this Privacy Policy. If you do not agree with this Privacy Policy, please do not use our website or services. You can withdraw your consent at any time by contacting our DPO. However, please note that withdrawing your consent may affect our ability to provide you with healthcare services.